For some businesses the new year starts with reviewing their current suppliers and looking at the ones that need replacing.
Business customers buy on value rather than price in a lot of cases, and if a courier service or delivery service has let you down in the customer services area, then it's time to find a new one.
How do you source your courier services? Crowd-sourcing through twitter is useful if you are sending a small item that isn't high value, or if you are a regular forum user a good local parcel carrier can be sourced there. The problems that you will have in sourcing a great courier service come when you have to send something out of the ordinary.
Often a quick internet search is done and all that will tell you is how much a courier has invested in their website. A deeper look will indicate how good they are.
- Do they have more than a one page website?
- Do they have a landline telephone number? as well as a mobile?
- Do they show testimonials?
- Can you contact the testimonial givers?
- Do they offer advice in a blog or newsletter?
- Do you get to talk to a real person or is it all automated?
A combination of the above is a good sign, it shows they care about what they collect and deliver and when those items belong to you, you need to know that they will be taken care of professionally.
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